Customer Service Consultant

Job No: IG131
Location: Melbourne, Australia

Intrepid was founded to create a style of travel that could benefit both travellers and the places and people they visit. Almost 30 years later, this is still integral to who we are and what we do. As we’ve grown into the world’s largest adventure travel company, we’ve learned the more we grow, the bigger difference we can make in the world.

The Intrepid Group now comprises of four tour operator brands, more than 20 destination management companies, a not-for-profit foundation and over 1,800 global staff and leaders. In 2018 we became the world's largest travel B Corp, which means we're committed to being a business that benefits both people and the planet.

Just like any good journey, ours is still going - with new adventures and new friends along the way. And although we’re a bit larger these days, we’re still run by travellers, for travellers. And we always will be.

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Job summary 

The role of the Customer Service Consultant is to support the Sales Team to maximize the sales of all Intrepid Group products, exceed KPIs and provide exemplary customer service to Australian travel agents and direct customers. The role is to provide post booking customer service via phone and email, while maintaining a high degree of accuracy, managing customer bookings during the sales process and ensuring exceptional booking experience for our customers.


Who are you?

You have travelled quite extensively to at least 3 continents and to Intrepid destinations. Its likely you are very familiar with our brand and product having sold us before or travelled on one of our trips. You come from a sales or customer service background and are comfortable taking a high volume of phone calls, have great problem solving skills and handling all sorts of customer queries.


 What will you be doing?

You will be working in a very busy sales and customer service environment taking a high level of inbound calls, emails and web bookings. You will be fast and efficient, great at prioritising, provide exceptional customer service and always happy to go the extra mile.



Applications close 17 June 2019

Please view the job description for more information


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