Customer Service Manager
Job No:
IG202
Location:
Melbourne, Australia
Intrepid was founded to create a style of travel that could benefit both travellers and the places and people they visit. Almost 30 years later, this is still integral to who we are and what we do. As we’ve grown into the world’s largest adventure travel company, we’ve learned the more we grow, the bigger difference we can make in the world.
The Intrepid Group now comprises of four tour operator brands, more than 20 destination management companies, a not-for-profit foundation and over 1,800 global staff and leaders. In 2018 we became the world's largest travel B Corp, which means we're committed to being a business that benefits both people and the planet.
Just like any good journey, ours is still going - with new adventures and new friends along the way. And although we’re a bit larger these days, we’re still run by travellers, for travellers. And we always will be.
For more information, head to https://www.intrepidgroup.travel/
Job summary
With change brings opportunity and we now have an exciting leadership position available as Customer Service Manager of the AU Customer Service Team. This role gives you the chance to work with a dynamic and fun team whose skills, motivation and teamwork have seen them achieve their annual goals. Their motto – to provide the best customer experience ever!
You will responsible for the day to day management of this team and be the force that drives them towards sustainable success. You’ll also have the opportunity to further develop your leadership skills through one to one coaching and the invaluable support of wider APAC sales leadership team so that you can truly reach yours, and the teams’ full potential.
Who are you?
You are a motivated and natural born leader with a passion for people and customer experience. You are a dynamic and driven individual who thrives on achieving goals and KPI’s.
What will you be doing?
You will be responsible for the leading the day to day management of the team including; staff development, performance management, workforce management, change management, etc.
Applications close 25 January 2019
Please view the job description for more information
