Travel Support Specialist

Job No: IG290
Location: London, UK

Intrepid was founded to create a style of travel that could benefit both travellers and the places and people they visit. Almost 30 years later, this is still integral to who we are and what we do. As we’ve grown into the world’s largest adventure travel company, we’ve learned the more we grow, the bigger difference we can make in the world.

The Intrepid Group now comprises of four tour operator brands, more than 20 destination management companies, a not-for-profit foundation and over 1,800 global staff and leaders. In 2018 we became the world's largest travel B Corp, which means we're committed to being a business that benefits both people and the planet.

Just like any good journey, ours is still going - with new adventures and new friends along the way. And although we’re a bit larger these days, we’re still run by travellers, for travellers. And we always will be.

For more information, head to https://www.intrepidgroup.travel/

 

Job summary 

The Travel Support Specialist position primarily provides customer service to internal and external stakeholders in relation to customer feedback and are Intrepid Group’s post-sale experts on country and trip information. They answer customer queries mainly via phone and email regarding any aspect of the trip pre-travel, from what meals are included, to what visas are necessary. Travel Support Specialists support sales and customer service team with administration and excellent customer service to help achieve team sales and NPS target.

 

Who are you?

  • Demonstrated Customer Service skills and experience in the travel industry.
  • Typing speed >50 wpm.
  • Strong administrative and organizational experience
  • Demonstrated ability to work independently
  • Excellent verbal and written communication skills.
  • Ability to work under pressure and maintain composure under duress.

 

 

Applications close 31 August 2019

Please view the job description for more information

 

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