Sales Manager North America
Job No:
IG66
Location:
Toronto
For the past 28 years, Intrepid has been taking small groups on real life experiences that give back to the places and people we visit. Now the world's largest provider of adventure travel experiences, we cater for all ages, budgets, and appetites for adventure through Adventure Tours Australia, Geckos Adventures, Intrepid Travel, Peregrine Adventures and Urban Adventures.
Working in travel is a nice perk. An even better one is knowing that the work you do matters. Globally renowned as a leader in responsible travel, Intrepid Group has been a carbon-neutral business since 2010 and was the first global travel company to end elephant riding. The Intrepid Foundation, our not-for-profit, has raised $5m AUD for over 75 local and international charities by matching traveller donations dollar-for-dollar.
Job summary
The Intrepid Group is seeking a Sales Manager to join the sales team in North America. They will be responsible for leading our dynamic sales team to provide outstanding customer service to our travellers and travel agent partners across North America; over the phone, email, live chat and social media. The Sales Manager will be responsible for implementing policies and procedures to improve customer service and increase sales while keeping the team motivated and having fun!
We are looking for someone with a passion for sales and an obsession with customer service!
Who are you?
- Team management experience
- Experience working in a sales position
- Proven strong leadership abilities
- Proven sales skills
- Personal and/or professional travel experiences in Intrepid destinations
- Management training and/or qualifications advantageous
What will you be doing?
- Leadership and People Management: The Sales Manager will lead the TL's and support them with scheduling, training, incentivizing and motivating their staff
- Policies and Procedures: The Sales manager will ensure Global Company policies are upheld, and create and implement policies and procedures to improve efficiency and customer satisfaction
- Recruitment, Training and Development: They will be responsible for building the team, onboarding and providing ongoing education
- Finance and Reporting: The Sales manager will provide Monthly reporting, providing feedback to directors and North American Leaders.
- Innovation: Develop new ways for North America to deliver better service and increase sales
Applications close 22 June 2018
Please view the job description for more information
