PEAK DMC Deputy Operations Manager

Job No: IG74
Location: Mexico City, Mexico

Peak DMC is part of the Intrepid Group of companies. We are the world's leading global adventure operator, delivering travel solutions to the industry's best brands. With more than 40 offices operating across 92 countries, our established and experienced local teams utilise our company-wide operating standards to innovate and deliver experiential and sustainable travel products tailored for your brand. 
PEAK Destination Management Company (DMC) is the world’s largest adventure travel company operating amazing journeys for Intrepid Travel, Peregrine Adventures, Geckos, and many more.
PEAK DMC commenced operations in Central America on 1st January 2018, operating across 8 countries, including Mexico. Due to continued demand from external partners for services in Mexico, we are now looking for a experienced, driven salesperson with a tourism background to join our team as a Sales Consultant, based in Mexico City.


Job summary 

The Deputy Operations Manager assists the Operations Manager in ensuring the safe, successful, and profitable running of all trips across Mexico, including trips for PEAK brands and external clients, and in line with standards and policies laid out by the company. The Deputy Operations Manager is the main point of contact for Group Leaders for operational matters within Mexico and contributes to the operational performance of trips within Mexico.

To the successful candidate, we not only offer a relaxed working environment, there are a range of benefits that we enjoy.  Read more here.


Who are you?

  • Experience in managing people and teams, including remote employees. 
  • Experience in training.
  • Background in operations management and/or tour leading/guiding
  • Ability to manage crises calmly and effectively and take responsibility for the safety of others.
  • Ability to communicate clearly with clients in English in person and over the telephone, resolving issues and disputes where necessary.
  • Excellent written and spoken communicate skills in both Spanish and English.


What will you be doing?

  • Assist operations manager in investigating and responding to feedback/complaints
  • Assist Operations Manager and Purchasing & Reservations Department in identifying recurring product or operations issues and in devising and implementing solutions
  • Assist Operations Manager in coordinating and executing leader recruitment and training for Mexico
  • Upholding PEAK leader policies and guidelines
  • Maintain regular and effective communication with Mexico leaders



Please view the job description for more information alongside our company values; and send your CV along with a covering letter.





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