Customer Service Consultant - Digital (6 month contract)

Job No: IG90
Location: Brixton, London

For the past 28 years, Intrepid has been taking small groups on real life experiences that give back to the places and people we visit. Now the world's largest provider of adventure travel experiences, we cater for all ages, budgets, and appetites for adventure through Adventure Tours Australia, Geckos Adventures, Intrepid Travel, Peregrine Adventures and Urban Adventures. 

Working in travel is a nice perk. An even better one is knowing that the work you do matters. Globally renowned as a leader in responsible travel, Intrepid Group has been a carbon-neutral business since 2010 and was the first global travel company to end elephant riding. The Intrepid Foundation, our not-for-profit, has raised $5m AUD for over 75 local and international charities by matching traveller donations dollar-for-dollar.

 

Job summary 

A Customer Experience Consultant is responsible for delivering the best service experience to direct customers and travel agents who seek information about our trips or need help with their decision making.

While servicing all channels, your main focus will be on our digital channels, with the aim to maximize the sales of all Intrepid Group product, exceed KPIs and provide exemplary customer service to Travel Agents and direct customers.

You will also support the wider Travel Support team to assist with the other support inboxes and answering customer enquiries via phone. The role involves booking in our reservation system, maintaining a high degree of accuracy, managing customer bookings during the sales process, action all sales and support email inboxes and perform other administrative tasks essential to the EMEA sales region to ensure an overall exceptional booking experience with us.

 

Who are you?

  • Proven track record of exceptional sales and Customer Service experience minimum of 1 year
  • Previous experience in a Live chat environment beneficial 
  • Confident pleasant telephone manner
  • Personal and/or professional travel experience to Intrepid Destinations
  • Experience working with computer booking systems
  • Proven typing speed of 50+ words per minute

 

Applications close 3 September 2018

Please view the job description for more information

 

 

 

 

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