UX Researcher

Job No: IG124
Location: London, UK

For the past 28 years, Intrepid has been taking small groups on real life experiences that give back to the places and people we visit. Now the world's largest provider of adventure travel experiences, we cater for all ages, budgets, and appetites for adventure through Adventure Tours Australia, Geckos Adventures, Intrepid Travel, Peregrine Adventures and Urban Adventures. 

Working in travel is a nice perk. An even better one is knowing that the work you do matters. Globally renowned as a leader in responsible travel, Intrepid Group has been a carbon-neutral business since 2010 and was the first global travel company to end elephant riding. The Intrepid Foundation, our not-for-profit, has raised $5m AUD for over 75 local and international charities by matching traveller donations dollar-for-dollar.

 

Job summary 

Our customers’ experience is of the utmost importance to us. Reporting to the UX Manager based at Head office in Melbourne, Australia you will be a member of a UX team who are passionate about the role that research plays in making improvements to our customers’ experience. The key responsibility of the role is to build customer insights through mixed method approach to research: qualitative research involving user testing of our digital products, prototypes and processes; and quantitative analysis of user behavior. A critical part of the role will be recruiting participants and conducting regular usability tests in conjunction with agile sprints teams.

 

Who are you?

QUALIFICATIONS AND EXPERIENCE

  • 1+ years in a research role.
  • Proficient at facilitating user testing, focus groups and remote testing.
  • Highly developed analytical skills.
  • Knowledge of mixed methods research design.
  • Proficient at identifying business and user experience implications and making recommendations from customer insights specific to business objectives.
  • Experience working in an agile environment

 

OTHER SKILLS AND ATTRIBUTES

  • Experience in setting up and maintaining a research repository highly regarded.
  • Strong attention to detail.
  • Understanding & alignment with the company’s core values.
  • Ability to work with precision & independently.
  • Fluency in at least one European language
    (other than English) desirable.
  • Able to take a collaborative approach in engaging with different parts of the business.
  • Flexible approach required.
  • Able to work out of office hours to conduct research when required.

 

What will you be doing?

The key responsibility of the role is to build customer insights through mixed method approach to research: qualitative research involving user testing of our digital products, prototypes and processes; and quantitative analysis of user behavior. A critical part of the role will be establishing regular usability testing schedule in conjunction with agile sprints teams.

 

Applications close 28 September 2018

Please view the job description for more information

 

 

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