Travel Support Specialist
Job No:
IG180
Location:
Brixton, London
Intrepid was founded to create a style of travel that could benefit both travellers and the places and people they visit. Almost 30 years later, this is still integral to who we are and what we do. As we’ve grown into the world’s largest adventure travel company, we’ve learned the more we grow, the bigger difference we can make in the world.
The Intrepid Group now comprises of four tour operator brands, more than 20 destination management companies, a not-for-profit foundation and over 1,800 global staff and leaders. In 2018 we became the world's largest travel B Corp, which means we're committed to being a business that benefits both people and the planet.
Just like any good journey, ours is still going - with new adventures and new friends along the way. And although we’re a bit larger these days, we’re still run by travellers, for travellers. And we always will be.
For more information, head to https://www.intrepidgroup.travel/
Job summary
Travel Support Specialists are Intrepid Group’s post-sale experts on country and trip information. They answer customer queries regarding any aspect of the trip pre travel, from what meals are included, to what visas are necessary.
Travel Support Specialists ensure the smooth administration of bookings for customers and travel agents pre travel while supporting Sales and Flights team with administration and excellent customer service to help achieve team sales and NPS target.
Who are you?
- Proven track record of exceptional sales and Customer Service experience minimum of 1 year
- Previous experience in a Live chat environment beneficial
- Confident pleasant telephone manner
- Personal and/or professional travel experience to Intrepid Destinations
- Experience working with computer booking systems
- Proven typing speed of 50+ words per minute
Applications close 31 March 2019
Please view the job description for more information
