Customer Experience Manager
Job No:
IG59
Location:
Toronto, ON
For the past 28 years, Intrepid has been taking small groups on real life experiences that give back to the places and people we visit. Now the world's largest provider of adventure travel experiences, we cater for all ages, budgets, and appetites for adventure through Adventure Tours Australia, Geckos Adventures, Intrepid Travel, Peregrine Adventures and Urban Adventures.
Working in travel is a nice perk. An even better one is knowing that the work you do matters. Globally renowned as a leader in responsible travel, Intrepid Group has been a carbon-neutral business since 2010 and was the first global travel company to end elephant riding. The Intrepid Foundation, our not-for-profit, has raised $5m AUD for over 75 local and international charities by matching traveller donations dollar-for-dollar.
Job summary
We are looking for a Manager of our newly created Customer Experience team. The Customer Experience team is responsible for all aspects of the customer satisfaction including; post tour feedback and NPS surveys.
Who are you?
- Customer obsessed
- Knowledge of the North American adventure Market
What will you be doing?
- The Customer Experience Manager will lead the Customer Experience team. Including Customer Relations.
- The Customer Experience Manager will create and implement policies and procedures to improve efficiency and customer satisfaction.
- Develop new ways for North America to deliver better customer service and increase sales.
Please view the job description for more information
